You’ve probably heard about Korean Air executive, Cho Hyun-Ah who’s recent ‘nut rage’ over what she thought was poor service by a flight attendant. I read about it and was stunned but not surprised by how some people treat flight attendants. It reminded me of a flight I was on from Japan to the USA some time ago where the guy in the seat next to me went nuts. Play the video to hear the true story of how I dealt with a flight bully.

http://youtu.be/oSTUbHmRJHw

You can also watch the video in Vimeo.

Kill ’em with kindness? Nah, I prefer to hit ’em with humor. 

Tim Gard, CSP, CPAE